Frequently Asked Questions

CUSTOMER SUPPORT

Q. Do You Offer Same Day Delivery & Midnight Delivery Service?

A. Yes, We Offer Same Day Delivery and Midnight Delivery in all Major Cities in Andhra Pradesh subject to product avilablity

Q. What is the contact number for customer support?

A. For India Call: +91- 8008477688

Q. What are the operating times of customer support?

A. Customer support in India operates from 7 AM – 11 PM every day

Q. Do you work in public holidays?

A. We work 365 days round the year, including Sundays and Public Holidays.

DELIVERY ARRANGEMENTS, TIMES AND COSTS

Q. What are the Delivery Costs?

A. Free shipping: Deliveries from 9 AM to 6 PM are Free of charge.

    Early Morning Shipping: Deliveries from 6 AM - 9 AM cost of $3 (Around Rs 150)

    Evening Shipping: Deliveries from 6.01 PM - 10 PM cost of $3 (Around Rs 150)

    Midnight Deliveries: Deliveries from 10.01 PM - 6 AM onwards are at an additional cost of $7 (Aroudn Rs 350)

Note: For all other times between 11 PM to 6 AM, please select midnight delivery option.

Q. What delivery times can I select?

A. We deliver 24/7 including public holidays, however if we have any concerns, we will callback & explain the situation clearly.

Q. What is the time for Midnight Deliveries for ocassions such as Birthdays, Anniversaries...etc ?

A. Midnight deliveries are normally done between 11.30 PM to 12.15 AM, most of the time we deliver accurate around 11.55 PM. Please make a not in Special Instructions box of the delivery time you would like us to follow.

Q. Where can I add delivery time when ordering?

A. You can add delivery time through ‘Special Instructions’ Box, while going through checkout process. We always do our best to deliver on time.

Q. How much notice should I give to arrange same day and midnight deliveries?

A. Depending on the product, we can deliver order within 2 hours. For same day and midnight deliveries we should receive your order before 8 PM IST. If there are any time restraints, our support team will contact you.

Q. Is it possible to arrange Early Morning delivery?

A. It is possible. For other cities deliveries start around 9 AM, Please order as early as possible so we can ensure we have better control on delivery timings.

Q. Can cakes and/or flowers be delivered in 2 hours of placing an order?

A. Yes, we can deliver cakes and/or flowers in 2 hours, as long as delivery is within city limits. As soon the order is placed, please contact customer support to make them aware so they treat your order as a priority.

Q. Do you deliver to P.O. Boxes?

A. We do not deliver to P.O. Boxes.

Q. My delivery destination is not listed on the site. How can I found out if you deliver to a particular area?

A. Please contact customer support on +91- 8008477688 to check delivery destination.

PAYMENT OPTIONS

Q. What payment methods are available?

A. You can pay by Credit Card, Debit Card or through Bank Transfer.

Q. Do you accept Debit Cards instead of Credit Card payments?

A. Yes, our payment system accepts Debit Cards. You can enter your Debit Card details in place of Credit Card.

Q. Do you Accept Visa Debit Cards issued outside of India?

A. Yes

Q. Is there an option for direct cash payment?

A. We can collect cash from recipient or someone you refer. But if we take cash from an individual other then the recipient, you would need to provide with a Name and contact number.

ORDER PROCESSING

Q. What is the procedure to order an item from your website?

A. Order processing is very simple. Click on ‘Add to Cart’ beside the selected product which brings you to checkout process. You can either click on ‘Continue Shopping’ here to add more products or click on ‘Proceed to Checkout’ to order the selected item. From here on, you will be taken through the ordering process. You can pay online via credit or debit card.

Q. I want to select ‘Eggless Cake’ option. Where can I do this?

A. You can request this through ‘Special Instructions’ box, while going through the checkout process.

Q. I want to select ‘Sugar free Cake’ option as well as ‘Eggless Cake’. Where can I do this?

A. You can request this through ‘Special Instructions’ box, while going through the checkout process.

Q. Where can I add additional notes while ordering?

A. You can add additional notes through ‘Special Instructions’ Box, while going through the checkout process.

Q. Where can I add delivery time when ordering?

A. You can add delivery time through ‘Special Instructions’ Box, while going through checkout process. We always do our best to deliver on time.

Q. What is the difference between shipping address and billing address?

A. Shipping Address is where the delivery needs to go to where as Billing Address is the address of the card holder.

Q. If the sender wants to stay anonymous when sending gifts, can this be done?

A. Yes, sender’s name can be taken of the delivery. This needs to be requested through ‘Special instructions’ box, while going through the Checkout process. However, sender’s name needs to be stated in the billing address otherwise payment will not be accepted.

Q. If you want to add something extra to the gifts or amend parts of the gift, for example change from 12 Roses to 20 in a combo, is this possible?

A. Yes, there may be some additional charges. Please contact customer support on +91 8008477688 to find out costs. Also this change of request needs to be added to the ‘Special Instructions’ box, while going through the checkout process.

Q. I have just completed my order, but order status is coming up as Processing/Pending. What does this mean?

A. The order has been received and is currently being processed. The order status will change once delivered. You should also have received a confirmation email confirming order has been received.

Q. How do I change order details after completing the order?

A. Firstly, please send an email to sales@shop2ap.com stating your order number as the subject of your email and contact customer support on +91- 8008477688 to ensure we have the change request on time.

Q. How can I cancel my order?

A. If we purchase items of your order, we could not cancel/refund. Please send email to sales@shop2ap.com stating your order number and advise cancellation as the subject of your mail. You can also contact customer support on +91- 8008477688 requesting cancellation. We will cancel order and arrange refund. (Note: Please try to give us minimum 48 Hours notice if you want to cancel the order. If we purchase Items of your order, we could not refund your amout.)

MISCELLANEOUS

Q. I am looking for a product which is not listed on your website. What can be done?

A. We are in the process of uploading new products to our website. However, we can customize orders depending on customer’s needs. You can send the image and description of the product to sales@shop2ap.com, we will try our best to arrange this item for you and quote the best available price.

Q. When can I expect to receive the digital pic?

A. Digital pics are uploaded and sent to your email id in 24 – 48 hours.

Q. What is the meaning of cool cake?

A. Cool Cakes have more cream in it and is placed in the refrigerator left to cool down. This is why these types are called cool cakes. This type of cake must be delivered within 45 mins of being taken out of the refrigerator as otherwise it can melt. Cool Cakes can be delivered as long as it’s not too far from the city.

Q. Can you do ½ KG Cakes?

A. No, we deliver minimum 1 KG Cake.

Q. Do you deliver EGGLess Cakes?

A. All cake products are avilable with EGGLess Choice. Please make a note in "Special Instrictions" box during the checkout for "EGGLess" cakes Choice.